Have a question? Reach out to us below!
We’re here for you
Once your project is submitted, we’ll reach out within 24 hours with a personalized quote and next steps to begin your project. You may schedule a free consultation call with us to go over ideas and details for your images, as well as give us a chance to get to know you and your brand! Our main goal in creating your images is to best represent your unique brand and create the most effective imagery to market your product, which means that we are always available for communication throughout your project!
Frequently Asked Questions
Do you ship products back after the shoot?
We can return products to you after your photoshoot if you provide a shipping label with the return address within one month of your project’s completion. Keep in mind that products being returned will be in “used” condition.
How long does it take for my images to be complete?
Once we receive your product sample at the provided address, you will receive your completed images within 2 weeks. A la carte images and smaller packages may be finished in a shorter time. Occasionally, a project may require additional time due to delays with model schedules, inclement weather for outdoor shoots, or other unforeseen setbacks. These delays are rare and will always be communicated with you prior to the end of the 2 week period if relevant to your project.
Do you offer refunds?
If you need to cancel your project after you have paid an initial invoice but before your product has arrived at our studio, you may receive a full refund excepting the $100 booking fee that was included in the initial invoice. If you choose to cancel your project after your sample has arrived and your project has begun, you may still be billed for the project in part or in whole, depending on how much work has been completed. We do not offer refunds at the end of a project for dissatisfaction with the images, but will offer rework of the images at no cost if your product was used incorrectly in the images. It is very important that you clearly communicate your requests and expectations for the shoot to us prior to the start of your project so that we can create images that you love!
Are there any additional charges?
If your project requires additional models, infographics, or unique/excessive props, there may be additional charges added to your project. We will discuss all of these project requirements and their fees with you prior to the start of your project to make sure that you are getting the images you need at the most reasonable price.
What if I need something changed with my images after they’re finished?
For each product, we offer 1 free edit/photoshop revision to be made within your image set after your thumbnails have been delivered. If you require additional changes beyond the first, or a revision that requires an image to be entirely reshot, it will be charged as an “additional image” to your package. For this reason, it is very important that you clearly communicate each of your requirements, requests, and expectations for your images prior to the beginning of the project so that we can create exactly what you need during the original shoot without further charges to your invoice.
How will I be billed for my images?
You will be billed with an online invoice after you have approved your delivered thumbnail images at the end of your project (or after necessary adjustments have been made to the thumbnails). This invoice may be payed with a debit/credit card or Paypal, and must be paid in full before the full-sized images are delivered via your personal online gallery. For projects over $500, a $100 nonrefundable booking deposit will also be billed at the time your contract is signed (and deducted from your final invoice). Projects over $1,000 will be billed in 2 parts. The first half will be invoiced after your project contract has been signed (including the $100 booking fee), and must be paid in full before work has begun on your project (ideally before your product sample arrives at our studio).
Can I choose the models for my images?
After booking your project, you may schedule a free consultation call with us to discuss the vision and goals for your images. This includes discussion about the location, props, and models we will use in your photoshoot. While we will always do our best to schedule models within your product’s target demographic (such as age and gender), we cannot guarantee model specifics such as hair/eye color or ethnicity. We do not offer specific options for you to choose from when booking models.